Last Updated: November 30, 2025

1. Introduction

Welcome to BigLands Solutions ("we," "our," or "us"). This Return & Refund Policy explains our policy regarding refunds for payments made on our no-brokerage real estate platform ("Platform" or "Service").

By using our Platform and making payments, you agree to this Return & Refund Policy. Please read this policy carefully before making any payments.

2. Services Covered

This policy applies to the following services on our Platform:

• Contact reveal payments (payments made to reveal property owner contact details)
• Premium listing fees (if applicable)
• Other service fees as may be introduced from time to time

3. General Refund Policy

Due to the digital nature of our services, most payments are non-refundable once the service has been delivered. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

3.1 Contact Reveal Payments

Contact reveal payments are generally non-refundable once the contact information has been revealed to you. This is because:

• The service is delivered immediately upon payment confirmation
• You receive access to property owner contact details instantly
• The information cannot be "returned" once accessed

3.2 Refund Eligibility

Refunds may be considered in the following exceptional circumstances:

• Technical Errors: If a payment was processed due to a technical error on our Platform
• Duplicate Payments: If you were charged multiple times for the same service
• Service Not Delivered: If you paid but did not receive the service due to our error
• Property Misrepresentation: If the property listing was found to be fraudulent or significantly misrepresented
• Unauthorized Transaction: If the payment was made without your authorization

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at customercare@biglandssolutions.com or call +91 63765 42007
2. Provide the following information:
   • Transaction ID or payment reference number
   • Date and amount of payment
   • Reason for refund request
   • Supporting documents (if applicable)
3. Our team will review your request within 5-7 business days
4. You will be notified of the decision via email

5. Refund Processing Time

If your refund request is approved:

• Refunds will be processed within 7-14 business days from the date of approval
• The refund will be credited to the original payment method used
• Processing time may vary depending on your bank or payment gateway
• You will receive a confirmation email once the refund is processed

6. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Change of mind after receiving contact information
• Property owner not responding to your inquiries
• Property already sold or rented
• Price negotiations that don't work out
• Personal circumstances preventing property purchase/rental
• Service already consumed or information already accessed

7. Payment Gateway Fees

Please note that payment gateway processing fees (if any) are non-refundable. In case of an approved refund, the net amount (after deducting processing fees) will be refunded to you.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Contact your bank or payment provider for chargeback (subject to their policies)
• Seek resolution through consumer protection authorities in your jurisdiction

9. Cancellation Policy

You may cancel a payment before the service is delivered:

• If payment is pending or not yet confirmed, you may cancel the transaction
• Once payment is confirmed and service is delivered, cancellation is not possible
• For property listings, you may remove your listing at any time, but listing fees (if paid) are non-refundable

10. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our Platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Return & Refund Policy or need to request a refund, please contact us:

• Email: customercare@biglandssolutions.com
• Phone: +91 63765 42007
• Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
• Address: Haryana, India